FAQs

Get answers to common questions.

  • Do You Deliver?

    Yes we do! FHM A/V offers delivery thruout the Eastern Slope, Southern Wyoming, and even into the High Rockies. A nominal fee will apply based on location. Only one delivery fee per rental order - in other words, if you rent 2 speakers - there would be only one delivery fee. For large orders FHM A/V will customize an appropriate delivery fee. SETUP is available - but NOT included in the delivery fee.

  • Can I Schedule Delivery for a Specific Time?

    Yes you can! However, the delivery fee is considerably less if we can be flexible with the time (and sometimes date). Our standard delivery fees are based on delivery "at our discretion" meaning that we can deliver anytime within 24 -48 hrs BEFORE your requested event. For example, if you need the speakers no later than 5pm on Friday, our standard delivery might be anytime from Thursday after noon up until Friday at 5 pm. Of course, we would notify you well in advance of when we intend to deliver, and we will be as flexible as possible to meet your schedule. For an additional fee you may schedule your delivery to as close as a 2 hr window.

  • Will you set up the equipment and show us how to operate it?

    Yes we will! There is a fee for these services. Why is there a fee? Well, because we we try and keep our rates very low to accommodate customers who already know how to operate the equipment. Even those who need our help the first time can enjoy the benefit of the lower prices the next time they rent from us. Please note that we are not there to provide comprehensive training. For some of our equipment such as large audio consoles and programmable lighting controllers that can take hours and even days. Our rentals are based on the concept that you are fundamentally qualified to operate the equipment rented. While the majority of our equipment is very easy to operate and only requires basic operational revue, we do also offer engineering services whereby a qualified technician or technicians will stay and operate your equipment for the duration of the event. This is most common with Corporate Events, Concerts, Festivals, and Bands.

  • Why is there a fee for Delivery and Setup ?

    We we try and keep our rental rates very low to accommodate customers who already know how to operate the equipment, or who are on a very tight budget and are willing to teach themselves. Even those who need our help the first time can enjoy the benefit of the lower prices the next time they rent from us. Just to be clear - You Are NOT REQUIRED to have Delivery and Setup Charges. This is purely optional. You always have the option pick up the equipment and / or setup the equipment on your own. Over half of our customers do exactly that.

  • Do I HAVE to purchase Delivery and / or Setup?

    No! Absolutely not. You Are NOT REQUIRED to have Delivery and Setup Charges. Both Delivery and Setup are each optional services. You always have the option to pick up the equipment and / or setup the equipment on your own. Over half of our customers do exactly that. Setup Fees are an Add-On to Delivery. In other words, standard delivery fees are just that - the equipment is safely dropped off at your location. You take it from there. For an additional fee we will also set up the equipment and go over very fundamental operation.

  • Can you provide someone to stay and operate the Equipment for us?

    Yes we will! There is a fee for these services. Why is there a fee? Well, because we we try and keep our rates very low to accommodate customers who already know how to operate the equipment. Even those who need our help the first time can enjoy the benefit of the lower prices the next time they rent from us. Please note that we are not there to provide comprehensive training. For some of our equipment such as large audio consoles and programmable lighting controllers that can take hours and even days. Our rentals are based on the concept that you are fundamentally qualified to operate the equipment rented. Absolutely. While the majority of our equipment is very easy to operate and only requires basic operational revue, we do also offer engineering services whereby a qualified technician or technicians will stay and operate your equipment for the duration of the event. This is most common with Corporate Events, Concerts, Festivals, and Bands.

  • Why can't I pay with cash?

    The credit card we use for payment is the only information we hold for security deposit. We don't require a big hold on your account - simply this credit card information. Sadly we have had people in the past pay with cash then give us fraudulent credit cards for security, and run off with our equipment.

  • Is there a security deposit?

    The credit card we use for payment is the only information we hold for security deposit. We don't require a big hold on your account - simply this credit card information. Contractually you are responsible for the equipment as long as it is in your possession. If the equipment is not returned on time, returned damaged, or simply not returned at all, the appropriate fees will be billed to that CC.

  • What if I don't know exactly what I need- will you help me pick the right equipment?

    Absolutely! Our friendly, knowledgeable staff is always happy to discuss all the details of your event and help you choose the best equipment to fit your budget.